1. Broker Operations & Submissions
📌 iDNO and Sub-Region Pricing
Purpose: Give you everything you need to quote sub-region sites confidently and avoid unnecessary delays. ⭐ Quick Summary Some sites sit in sub-regions (IDNOs). You price them using the parent region. Only EDF, BGB, and Valda accept sub-regions. This ...
⚡ LOW USAGE SITES – POLICY & SUPPLIER GUIDANCE
? Overview Sites with annual usage below 5000 kWh fall beneath supplier commercial thresholds. Suppliers either reject or pay no commission on these accounts, so BOS does not process them as standard. In rare cases, such as an existing renewal ...
📝 Prep Form – Completion Standards
FROM 01/12/2025, THIS PAPER PREP FORM WILL BE REPLACED BY A NEW ONLINE SELF-SERVICE TOOL WITH AUTOMATIC VALIDATION AND INSTANT TICKET CREATION. USER GUIDE AND TRAINING DETAILS COMING SOON. ⚡ Overview All E.ON and Scottish Power submissions must ...
Handling Inflated or Inaccurate EACs 📊⚠️
Perfect! Here's the final version with a clickable Table of Contents: Handling Inflated or Inaccurate EACs ?⚠️ Category: Sales Procedures Last Updated: October 2025 Applies to: All Brokers Table of Contents ? Overview When EAC Data May Be ...
Re-Applying Sales After Objections 🔁
? What’s the issue? When a supplier objects to a sale, brokers often ask us to “just reapply”. This is almost never the correct next step. Every supplier has strict rules on how (and how many times) objections can be cleared. This guide explains ...
How to Raise a Valid Ticket (and When Not To) 💬
? How to Raise a Valid Ticket (and When Not To) ? What’s this about? Tickets exist to resolve genuine issues — not to replace checking reports or using the tools already available. This guide explains how to raise a valid ticket correctly so we can ...