Applies to: All brokers submitting acquisition sales via BOS
Status: Live policy
Effective from: Immediate

📌 Summary

If the customer’s current supplier is Maxen Power, acquisition sales now require extra checks before submission.

This is due to a sustained pattern of objections materially above normal levels. In plain English: too many deals are being sent in that were never free to move in the first place.

That creates wasted time for brokers, BOS, suppliers, and customers; and no one gets paid on failed transfers. So the checking now happens up front instead of after the mess begins.

✅ What You Must Obtain Before Submission

For any Maxen Power acquisition, all three items below are required at point of sale:

1. Proof the customer is free to leave

Any one of the following is acceptable:

• Final bill
• Termination confirmation
• Written confirmation of contract end date

2. Written confirmation Direct Debit is active

The customer must confirm in writing that their Direct Debit with Maxen Power is live.

3. Written no-objection confirmation from Maxen Power

The customer must contact Maxen Power directly and obtain written confirmation that they will not object to the transfer.

📄 How This Works

These checks are built into the standard DocuSign flow alongside the LOA.

That means one signing journey, one envelope, one clean file.

Not:

• submit first, chase later
• “can BOS sort it?”
• “customer said it should be fine”
• “I thought we’d chance it”

No.

❌ What Happens If Missing

If any required item is missing:

• submission rejected automatically
• no human review
• no manual override
• no appeal process

You simply obtain the missing evidence and resubmit.

That is faster than emailing three people asking why a blocked deal was blocked.

🎯 Why This Exists

Because repeated Maxen Power objections are not a sales strategy.

A deal only counts when it goes live. Sending in objection-prone sales to inflate pipeline numbers helps nobody.

Quality over takeaway volume.

❓FAQ

Does this apply to renewals?

No. Acquisition sales only.

Customer does not have final bill yet?

Use termination confirmation or contract end date evidence instead.

Can BOS call Maxen Power for me?

No. Customer obtains their own no-objection confirmation.

Can I send now and provide docs later?

No.

Why no appeal route?

Because missing evidence is not an appeals matter.

🔁 Related Articles

• Acquisition Submission Checklist
• DocuSign Required Fields
• Objections: Common Causes & Prevention
• Commission Only Pays on Live Valid Contracts

🧠 Final Note

If a supplier is objecting repeatedly, the answer is usually better pre-sale control, not louder post-sale emails.