RAISING A TICKET - HOW TO

RAISING A TICKET - HOW TO

To raise a ticket, click on the + icon above .

To allow us to respond to a ticket as quickly as possible, please note the following:


  1. Please ensure the MPAN/MPRN is input in the MPxN field without any spaces or dashes
  2. Please provide as much description in the description box - this will prevent your ticket getting delayed or closed without action
  3. If you attach images, please refer back to them in the description box 
  4. Choose the relevant priority level to the issue. For a guide:
    1. EAC/AQ/Topline look up : High (as the quicker you have this, the quicker you can make the sale)
    2. Status update on a submitted sale : Normal
    3. More to follow



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