Sites with annual usage below 5000 kWh fall beneath supplier commercial thresholds.
Suppliers either reject these outright or pay no commission, so BOS does not process them as standard.
In rare cases; for example, existing renewals within a wider portfolio, a supplier may authorise a manual exception. This is slow, supplier-led, and handled internally by BOS only. It is not open to broker request and is not advertised.
Before any sale is submitted:
Always check EAC/AQ using Broker Tools for every electricity and gas sale.
If Broker Tools shows EAC/AQ below 5000 kWh and you believe this is incorrect:
Add a recent supplier bill (ESTIMATED BILLS WILL BE REJECTED) to the DocuSign pack at point of sale; we must already have it when the contract lands.
BOS can then raise a manual EAC/AQ review with the chosen supplier after receipt.
This doesnt apply if it is genuinely an EAC below 5000kwh.
This process incurs a £30 + VAT administration fee; refundable at reconciliation only if a paid EAC/AQ is later confirmed by the supplier.
If these steps are not followed, the contract will not be progressed.
Do not submit new contracts below 5000 kWh.
Suppliers treat these as domestic-scale accounts and do not pay commission.
Any submission received below this level will be rejected automatically without processing.
Clarification: New sales between 1,500 and 4,999 kWh may be placed with E.ON Next without any administration fee.
Any site under 1,500 kWh will not be processed under any circumstances.
Where BOS already manages the account:
Renewals between 1500 and 4999 kWh may be reviewed internally at BOS discretion.
A £30 + VAT administration fee applies to cover processing.
This fee may be reversed at reconciliation if a supplier later pays commission.
Only E.ON Next may accept sub-5000 kWh contracts (absolute minimum 1500 kWh).
Any site with an EAC under 1500 kWh will not be processed under any circumstances.
If one supply is below 5000 kWh but the other is above, either:
Place both with a supplier that accepts dual fuel (usually E.ON Next), or
Place the low-usage supply with E.ON Next and the other with a different supplier.
E.ON Next – may accept sub-5000 kWh (minimum 1500 kWh).
EDF, Scottish Power, BGB – may consider grouped low-usage meters within multi-site portfolios for the same business.
BGL – does not accept grouped low-usage sites.
All other suppliers – reject sub-5000 kWh contracts entirely or pay no commission.
Suppliers do not pay commission on very low-usage sites.
These contracts are frequently rejected during validation.
Processing them provides no commercial benefit and damages supplier performance metrics.
To protect supplier relationships and operational efficiency, BOS does not handle sub-5000 kWh contracts except under strict, supplier-driven exceptions managed internally.
Q: What if I raise a ticket about a low-usage site?
🗂️ The Help Desk will refer you back to this policy. Check EAC/AQ and supplier eligibility first.
Q: Can I still submit a contract below 5000 kWh?
⚡ No. These contracts are not accepted as suppliers do not pay commission.
Q: Do I get commission if usage is under 5000 kWh?
💷 No. Suppliers do not pay commission.
A £30 + VAT administration fee applies only where BOS renews an existing account between 1500 and 4999 kWh; refundable at reconciliation if a supplier unexpectedly pays.
🌈 As the broker, you are always hunting for that pot of gold; submit with maximum uplift if usage later grows and a payout becomes possible. 🍀
Q: Can I group several low-usage meters together?
📊 Yes; EDF, Scottish Power, and BGB may consider grouped meters within the same business.
🚫 BGL does not accept grouped low-usage sites.
Q: Why can we not just “submit and see”?
⛔ It wastes time and damages supplier performance metrics. Suppliers automatically reject these.