Sites with annual usage below 5000 kWh fall beneath supplier commercial thresholds.
Suppliers either reject or pay no commission on these accounts, so BOS does not process them as standard.
In rare cases, such as an existing renewal within a wider portfolio, a supplier may authorise a manual exception.
This is a slow, case-by-case process handled directly between BOS and the supplier and is not open to broker request.
Because of the extended validation time and low commercial value, it is not advised or advertised.
Do not submit new contracts below 5000 kWh.
Suppliers treat these as domestic-scale accounts and do not pay commission on them.
Any submission received below this level will be rejected automatically without processing.
Where BOS already manages the account:
Renewals between 1500 and 4999 kWh may be reviewed internally at BOS discretion.
A £30 + VAT administration fee applies to cover processing; this may be reversed at reconciliation if a supplier later makes payment.
Only E.ON Next may accept sub-5000 kWh contracts (absolute minimum 1500 kWh).
Any site with an EAC under 1500 kWh will not be processed under any circumstances.
If one supply is below 5000 kWh but the other is above, either:
Place both with a supplier that accepts dual fuel (usually E.ON Next), or
Place the low-usage supply with E.ON Next and the other with another supplier.
E.ON Next – may accept sub-5000 kWh (minimum 1500 kWh).
EDF, Scottish Power, and BGB – may consider grouped low-usage meters within multi-site portfolios for the same business.
BGL – does not accept grouped low-usage sites.
All other suppliers – reject sub-5000 kWh contracts entirely or pay no commission on them.
Suppliers do not pay commission on very low-usage sites and frequently reject them during validation.
Processing these contracts offers no commercial benefit and can distort supplier performance metrics.
To protect supplier relationships and maintain efficiency, BOS does not handle sub-5000 kWh contracts except under strict, supplier-driven exceptions managed internally.
Q: What if I raise a ticket about a low-usage site?
🗂️ The Help Desk will refer you back to this policy. Please check usage and supplier eligibility first to avoid delays.
Q: Can I still submit a contract below 5000 kWh?
⚡ No. These contracts are not accepted as suppliers do not pay commission on them.
Q: Do I get commission if it is under 5000 kWh?
💷 No. Suppliers do not pay commission on these contracts. A £30 + VAT administration fee applies only where BOS renews an existing account between 1500 and 4999 kWh, reversible at reconciliation if a supplier unexpectedly pays.
🌈 As the broker, you are always hunting for that pot of gold, so always submit with the maximum uplift in case usage grows and a payout becomes possible later. 🍀
Q: Can I group several low-usage meters together?
📊 Yes. EDF, Scottish Power, and BGB may consider grouped low-usage meters when submitted as a single multi-site portfolio for the same business.
🚫 BGL does not accept grouped low-usage sites.
Q: Why cannot we just “submit and see”?
⛔ It wastes time for everyone and affects supplier performance metrics. Suppliers treat sub-5000 kWh sites as domestic and reject them automatically.