📝 Prep Form – Completion Standards
⚡ Overview
All E.ON and Scottish Power submissions must include a fully completed BOS Prep Form.
Incomplete or inaccurate forms are the main cause of rejected sales, delays, and repeat tickets.
Every field on the form must be correct before submission. BOS does not amend clerical errors; it is the broker’s responsibility to ensure accuracy.
✅ Before sending
Check the following every time before submitting:
Company name matches Companies House * (no abbreviations or trading names).
Company number corresponds to the same entity on Companies House *.
Director names match Companies House records * (where applicable).
MPAN / MPRN entered correctly; double-check the final digits.
Start date confirmed with the customer.
Letter of Authority (LOA) signed and matches the same legal entity.
⚠️ Common errors to avoid
Company name and number from two different businesses.
Wrong start dates or missing supply details.
Using old or locked PDF versions of the form that cannot be edited.
Spelling errors or incomplete customer details.
If renewal - sending prep form company name and/or director details different to existing renewal.
❗ What happens if incorrect?
The ticket is placed on hold until a corrected form is received.
Each incorrect submission restarts the review queue and delays contract processing.
BOS does not correct clerical errors; the form must be fixed and re-sent.
Repeated mistakes may result in restricted supplier access.
🧩 The ideal vs the reality
Ideal workflow:
1️⃣ Message 1: Prep form sent. ✉️
2️⃣ Message 2: Prepared contract returned. ✅
Simple. Two messages. Done. We like the above very much!
Common (and unnecessary) nightmare:
1️⃣ Message 1: Prep request… with no form attached. 🧐
2️⃣ Message 2: “Please send us the form” — we are good, but not clairvoyant. 🔮
3️⃣ Message 3: Form finally arrives... small victory. 🏆
4️⃣ Message 4: Company name and number mismatch — which one is correct? (Crystal ball still broken.) 🧙♂️
5️⃣ Message 5: Direct paste from Companies House, no correction on the form — apparently BOS does the admin! 🧾
6️⃣ Message 6: Cross-checked finally, logged, but since its at closing time, because yes, we sleep too, it is sent next day. 😴
Avoid this chain by submitting a fully checked, correct form the first time. We like easy days too.
💡 Reminder
Related Articles
Online Broker Prep Form - User Guide v1.1 📘
What is the Broker Prep Form? As part of our continued investments in processes, the Broker Prep Form is a self-service tool that allows you to submit contract preparation requests directly to us for Scottish Power, EON, and EDF. Once submitted, your ...⚡ Related Meters – Supplier Rules & Submission Guide
? What is a Related Meter? A related meter (also known as a dual or linked MPAN) is when one electricity supply point has two MPANs — typically one for peak and one for off-peak consumption. These are physically linked at the property and must ...⚡ LOW USAGE SITES – POLICY & SUPPLIER GUIDANCE
? Overview Sites with annual usage below 5000 kWh fall beneath supplier commercial thresholds. Suppliers either reject or pay no commission on these accounts, so BOS does not process them as standard. In rare cases, such as an existing renewal ...Monthly Broker Audit Process — Effective 15th of Each Month 🧾
Why this matters Every broker claims to follow the process; the audit shows who actually does. Starting on the 15th of each month, BOS will conduct a review of selected broker contracts from the previous 30 days. The purpose is not punishment; it is ...Supplier Portals & Status Checks – Why You Shouldn’t Call Them 📞
? What’s this about? We often get messages like: "EON said nothing submitted, what the hell you guys doing?" “EDF said they can’t see the contract.” “The supplier told me it’s live — can you check commission?” This KB explains why contacting ...