2. Supplier Rules & Processes
🔢 Meter Readings – How Submissions Work
The Reality (Please Read First) Once a customer is registered with a supplier, they are automatically given access to an online account. This is: Standard industry practice An Ofgem requirement The default method for account management Paper billing ...
Nuclear Regulated Asset Base (RAB) Levy – What Brokers Must Know ⚡🏗️
1. Overview ? The Nuclear RAB Levy is a new non-commodity cost applied to electricity bills to help finance the UK’s next generation of nuclear power stations (starting with Sizewell C). Suppliers are legally required to collect it and pass it on. ...
Supplier Goes Bust – What Brokers Must Do (SOLR Process) ⚠️
Last Updated: November 2025 Overview ? When a supplier collapses (for example, Tomato Energy), Ofgem immediately appoints a Supplier of Last Resort (SOLR). This ensures the customer stays on supply and their account is transferred to a new supplier; ...
Market-Wide Half-Hourly Settlement (MHHS) – What You Need to Know ⚙️
What Is MHHS? MHHS (Market-Wide Half-Hourly Settlement) is Ofgem’s national project to make every electricity meter half-hourly settled — not just the big ones. It means every customer’s consumption will eventually be recorded every 30 minutes ...
⚡ Related Meters – Supplier Rules & Submission Guide
? What is a Related Meter? A related meter (also known as a dual or linked MPAN) is when one electricity supply point has two MPANs — typically one for peak and one for off-peak consumption. These are physically linked at the property and must ...
Understanding Deemed (or Incorrect) Rate Emails from Kraken-Based Suppliers 🐙
? What’s the issue? When a contract is accepted by a supplier using the Kraken platform (such as EDF, E.ON Next, etc.), customers often receive emails stating they’re on a deemed, variable, or Freedom rate or an incorrect rate— even if a contract ...
Half Hourly / 00 Quote Process ⏱️
What this covers Most Half-Hourly (HH) or Profile 00 sites need a bespoke quote, although more suppliers now provide a matrix price to speed up the sales process. Whichever applies, suppliers will not price these without complete documentation. ? ...