Most Half-Hourly (HH) or Profile 00 sites need a bespoke quote, although more suppliers now provide a matrix price to speed up the sales process.
Whichever applies, suppliers will not price these without complete documentation.
👉 All HH / 00 requests must be logged via a ticket.
Emails are not monitored for HH quotes — the helpdesk system is the only accepted route.
As proof for HH sales — whether matrix or bespoke — attach all the following to your ticket:
1️⃣ Half-Hourly (HH) consumption data – Excel file covering the last 12 months
2️⃣ Recent bill – issued within 3 months to confirm KVA and standing charges
3️⃣ Valid Letter of Authority (LOA) – matching customer name and supply address
Missing any of these will delay or block the quote.
These are supplier requirements, not BOS red tape.
Bespoke pricing: E.ON Next, EDF, SSE
Matrix pricing: BGB, Valda, Smartest Energy (dual)
Before quoting BGB, open
📁 Pricing → BGB → TCR BANDING TOOL v3.xlsx
Enter the PES and LLF codes.
The tool returns a band number.
✅ Valid bands: 1 – 4
❌ If it shows 0, BGB will not support that LLF / MTC / topline combination — select another supplier.
Check banding first; it saves everyone the loop.
Even with perfect paperwork, you still need to do your usual KYC and payment-risk checks.
If the customer is a habitual non-payer or already in debt, save yourself the admin.
Walk away and have a cup of tea instead ☕
Q: Do I have to get the HH data?
A: Yes — suppliers need actual consumption to price correctly.
Q: I only have a bill that’s two years old; will that do?
A: No. We can’t validate EAC accuracy on an out-of-date bill.
Q: They were with Opus, now Pozitive, and I only have two months of HH data.
A: Pozitive can provide the full 12 months or a written EAC confirmation — one of these is required.
Confirm the MPAN is actually Profile 00 before submitting.
Ensure HH data covers a continuous 12 months (no gaps).
Use the latest LOA template.
Keep a copy of everything in the customer folder for audit.
| Step | Action |
|---|---|
| 1 | Collect 12 months of HH data (Excel) |
| 2 | Add recent bill (≤ 3 months) |
| 3 | Include valid LOA |
| 4 | Run BGB banding check (if relevant) |
| 5 | Log a ticket with all attachments — emails will not be processed |
| 6 | Submit for quote – complete pack only |
Half-Hourly quoting is about accuracy, not speed.
Send the full pack once and get a valid quote first time.
Send it half-baked and you’ll spend the day chasing missing data.
Check twice. Submit once. Then make that cup of tea. ☕⚡