Short version (for speed readers)

• 01 / 02 meters are not supported for general pricing

• There is one exception: Smartest Energy

• If Smartest will take it, that is where the sale goes

• Minimum EAC rules still apply

• No loopholes. No retries. No “just checking”.

🧾 What are 01 / 02 meters?

• 01 = Domestic unrestricted

• 02 = Domestic Economy 7

These are domestic profile classes, not business meters.
Yes, even if the site has staff, a till, and a sign that says “Ltd”.

❌ Default position (this is the rule)

We do not price Profile Class 01 / 02 meters.

Why?

• Most suppliers will reject or cancel post-live

• Settlement fails = no D19-flows = no commission

• MHHS is tightening validation, not relaxing it

Trying to “just see if it goes through” wastes time and achieves nothing.

⚠️ The only exception: Smartest Energy

Smartest Energy is the only supplier that will consider 01 / 02 meters — and only under strict conditions.

This is an exception, not a new standard.

✅ Conditions for submitting 01 / 02 to Smartest Energy

You may proceed only if all of the following are true:

1. The supply is genuinely commercial in use; and

2. A current Business Rates bill is provided; and

3. The site meets Smartest Energy minimum EAC requirements
   

4. The customer will be expected to undergo a meter upgrade and topline upgrade. If refuse = no commission.
   

Miss any one of these → do not submit.

📄 Proof requirements (non-negotiable)

Accepted

• ✅ Current Business Rates bill showing the site address

Not accepted

• ❌ Council tax bills

• ❌ Utility bills

• ❌ Lease or tenancy agreements

• ❌ Photos of the premises

• ❌ Emails explaining why it “should count”

• ❌ Anything creative

No Business Rates bill = no submission. End of discussion.

🎯 Where the sale goes

If Smartest Energy will accept a compliant 01 / 02 site:
👉 That is where the sale should be placed.

There is no:

• “Can we also try another supplier?”

• “Can we just get a comparison?”

• “Can we see what rates look like elsewhere?”

If Smartest is the only door open, that’s the door you walk through.

🔁 Want wider supplier choice?

Then the process is boring, slow, and unavoidable:

1. Customer arranges a meter upgrade with the supplier

2. Customer requests a topline / profile class change

3. Wait for ECOES to update

4. Then submit the sale

⏱️ ECOES timing (read carefully)

• Upgrade confirmed at 08:00

• ECOES still shows 01 / 02 at 08:01

This is normal.

ECOES does not update instantly.
Re-sending the same sale or chasing internally does not speed it up.

We may request proof once ECOES reflects the change.

🧠 Final reminders (please absorb these)

• 01 / 02 = blocked by default

• Smartest Energy = only exception

• Business Rates bill = mandatory

• Minimum EAC rules still apply

• ECOES must update before broader submission

Or in plain English:

No upgrade, no proof, no ECOES change, no EAC = no sale.

If you are unsure, re-read this article before raising a ticket.
Asking again will not change the rules; it will only shorten the reply.