Every broker claims to follow the process; the audit shows who actually does.
Starting on the 15th of each month, BOS will conduct a review of selected broker contracts from the previous 30 days.
The purpose is not punishment; it is quality control.
Suppliers expect clean deals. We expect professionalism.
Frequency: 15th of each month
Selection: Two contracts from your recent submissions will be chosen for review
Scope: All contract types – gas, electricity, hospitality and non-hospitality
Notification: You will receive an audit email outlining the details
You will have seven days to supply the required documentation by replying to the email with ALL information.
After seven days, non-compliance will be logged automatically.
Provide:
Credit check confirmation
Meter validation evidence
Notes of customer dialogue showing that:
No mis-selling occurred
The customer understood the contract terms
Eligibility was verified
Provide:
Proof that the customer confirmed the sale after submission
Either written or recorded confirmation
If it is not documented, it did not happen.
| Day | Action |
|---|---|
| 15th | Audit email sent with two selected contracts |
| Within 7 days | Submit required documentation via ticket reply |
| Day 8+ | Non-compliance logged; commissions paused |
BOS may contact customers from audited contracts directly.
These are verification calls, not tests.
They exist to confirm genuine consent and to protect all parties.
You will not be told which customers are contacted; that is deliberate.
Failure to comply with the audit will trigger the following actions:
⚠️ Commission payments paused
⚠️ Investigation hold placed on linked submissions
🚫 Restricted access to specific suppliers
🚫 Increased audit frequency
🚫 Suspension from submitting new contracts if the pattern continues
If you cannot produce the required documentation, that is not a system fault; it is a process failure.
Q: Why was I selected?
A: BOS selects contracts at random from recent submissions. Everyone is eligible.
Q: What if I cannot find documentation for an old sale?
A: That indicates a failure in your record-keeping. All pre-sales communication should be kept.
Q: Can I request different contracts to be audited?
A: No. Random selection preserves integrity.
Q: What if the customer does not remember the sale?
A: Then the issue lies within your pre-sale process. Expect a follow-up discussion.
Q: How long are audits stored?
A: Six years, in line with regulatory retention policy.
Q: What if everything is correct?
A: Submit the evidence, close the audit and move on. Routine compliance; nothing more.
Keep all pre-sale documents and confirmations filed at the time of sale.
Do not wait until day seven to respond; last-minute stress is unnecessary.
Record everything that matters; documentation is protection.
If uncertain, raise a Help Desk ticket before the deadline.
This is not about catching anyone out; it is about raising standards.
Each audit is a mirror that reflects the habits behind your sales.
When done correctly, it takes five minutes.
When done poorly, it becomes an investigation.
✅ Audits occur monthly on the 15th
📂 Two contracts reviewed per broker
🕒 Seven days to provide documentation via ticket
⚙️ Non-response results in commission pause
🎯 Objective: 100% audit compliance rate
Our best brokers will barely notice this process because they already work to standard.
For everyone else, consider it motivation to improve consistency.
Quality deals; clean records; zero stress. 💼⚡