General
1. Broker Operations & Submissions
🧩 Everything you need to get contracts right first time.
Guides on portal use, submission steps, contract prep, and what causes rejections (so you can avoid them).
2. Supplier Rules & Processes
⚙️ Each supplier plays by their own rules — learn them once, get fewer headaches forever.
Includes objection handling, related meters, LOA & topline changes, and supplier-specific quirks.
3. Commissions & Payments
💷 How, when, and why you get paid — all in one place.
Breakdowns of commission schedules, reconciliation cycles, clawback policies, and how to raise valid queries.
4. Self-Service Tools & Lookups
🧠 Your shortcut to answers without waiting on support.
Covers Broker Portal tools, daily status reports, and self-serve EAC/AQ & contract lookups.
5. Policies, Automation & Governance
🏛️ Behind the scenes of BOS - how we run a clean, compliant, automated brokerage.
Includes automation policies, ticket behaviour (auto-close, WhatsApp rules), and Clarabot usage.
🧩 Everything you need to get contracts right first time. Guides on portal use, submission steps, contract prep, and what causes rejections (so you can avoid them).
⚙️ Each supplier plays by their own rules — learn them once, get fewer headaches forever. Includes objection handling, related meters, LOA & topline changes, and supplier-specific quirks.
💷 How, when, and why you get paid — all in one place. Breakdowns of commission schedules, reconciliation cycles, clawback policies, and how to raise valid queries.
🧠 Your shortcut to answers without waiting on support. Covers Broker Portal tools, daily status reports, and self-serve EAC/AQ & contract lookups.
🏛️ Behind the scenes of BOS - how we run a clean, compliant, automated brokerage. Includes automation policies, ticket behaviour (auto-close, WhatsApp rules), and Clarabot usage.