🔍 What’s this about

The Daily Error Report is an automated email sent at 8:45 am when you have contracts in Error status.
It shows which sales need fixing before suppliers cancel them — saving you time, commission, and reputation.

If you have no errors, you won’t get an email. (Congratulations; that’s the goal.)

✅ How it works

• Sent every morning at 8:45 am

• Only sent if you have contracts in Error status

• Includes an Excel attachment listing all affected contracts

• Shows total commission at risk (£) and number of contracts needing attention

• If you fixed an error after 8:45 am, it may still appear the next day. It’ll drop off once the supplier clears it.

💼 What the report shows

• Customer name

• MPAN/MPRN

• Supplier

• Error reason (e.g. objection, missing proof, failed credit)

• Your commission at risk

• Contract value

• Notes or supplier comments

🧠 What to do when you get one

1. Open the Excel file attached.

2. Sort or filter by Error Reason.

3. Fix what you can immediately (wrong details, missing proof, etc.).

4. If the error relates to an objection or credit failure, gather documentary proof before asking for re-submission.

   • Acceptable proof includes email or letter from the current supplier confirming payment received or customer clear to leave.

   • Screenshots, WhatsApp messages, or verbal confirmations are not accepted.

5. Reply to the email confirming the action taken — or raise a ticket if complex.

Don’t leave errors sitting there; suppliers cancel uncorrected contracts.

💰 Why it matters

Each error represents commission you’re about to lose.
Once cancelled by a supplier, that contract can’t be recovered.
Repeated unresolved errors affect your access to certain suppliers.

⚠️ Common reasons for errors

• Customer has debt with existing supplier so not released / renewal not applied due to poor payment history

• Customer has renewed elsewhere without telling you

• Missing compliance documents : LOA invalid, customer raised complaint about mis-selling

• Customer objection or duplicate submission

• Supplier technical issue (rare, but happens)

📈 Performance reminders

Aim to keep success rate ≥ 90 % and “contracts in error” below 2 % of your live portfolio.

If your success rate drops below these thresholds, you may be required to provide proof for objection clearances before any resubmission (as outlined in Broker Performance Management & Intervention Plan 2026).

Poor performance over time may result in restricted supplier access.

🧾 Best practice

• Check the report every morning (8:45 am).

• Fix and reply same day where possible.

• Only raise a ticket if the issue genuinely needs our involvement.

• Don’t ignore it; for errors don’t disappear by themselves.

❓ Common Questions

Q: Why did I get this email?
Because you have at least one contract showing Error status.

Q: Do I need to reply?
Yes — reply once to confirm the action you’ve taken or raise a ticket if it needs escalation.

Q: Do I have to reply every day until it clears?
No. Once you’ve replied once, you’re done. The sale will remain on your error report until the supplier either clears the objection or cancels the sale.

Q: I fixed the error yesterday; why is it still showing?
The report runs at 8:45 am. If you fixed it later in the day, it’ll clear on the next run.

Q: Can I stop receiving these?
Only by keeping your error count at zero.

Q: The commission figure looks wrong — why?
It shows your commission at risk, not the customer’s total contract value.

Q: I didn’t submit anything this week; why am I still getting errors?
Because older contracts can still error. You’re responsible for clearing them until resolved.