We understand commission payments matter. This article explains how the payment cycle works, what can delay payments, and the most common reasons brokers ask before checking the basics.

📅 Payment Schedule

Our target is to process commission payments approximately every other Friday.

This is an operational target; not a fixed contractual date.

Because payments are processed in live cycles, the schedule can move depending on volumes, cleared funds, and operational timing.

Example

• If a payment run is made on the 1st Friday; the next target would usually be the 3rd Friday.
• If the 3rd Friday run is not processed (for example, low releasable amounts or operational reasons), the next run may occur on the 4th Friday.
• Once that happens, the two-week cycle effectively resets from the new run date.

So payment dates can shift naturally month to month.

📉 Why Payments Can Be Slower Sometimes

Commission payments rely on completed business activity and supplier receipts. Delays can happen when:

• Supplier payments to us have not yet been received
• Reduced sales volumes during quieter periods
• Wider market disruption affecting trading activity
• Supplier billing or reconciliation delays
• Public holidays causing suppliers to adjust their own payment dates
• Seasonal slowdowns
  
• There is a net clawback balance due which is awaiting positive offset

Current geopolitical or macroeconomic events can also create knock-on effects across the sector, impacting sales activity, supplier processing times, and payment flows.

📋 Audit Eligibility (Automatic Gate)

To be eligible for commission release, you must have passed your latest required audit.

If your audit is outstanding or failed, commission payouts are automatically paused until the audit requirement is passed.

This is a system control and applies automatically.

Please refer to the separate Audit Knowledge Base article for full details.

🚫 Before Raising a Ticket

Please check:

1. Have you passed your latest audit?
2. Has enough time passed since the last run?
   
3. Have you had clawbacks/COTs/Cancellations?

📩 If You Still Need to Ask

If there is a genuine issue, raise one ticket only. 

Repeated “where is my payment?” messages do not speed up processing and may delay responses. It is likely these will be auto-closed without reply.

🔁 Important Reminder

Commission runs are processed in batches. Missing one cycle usually means the item is pending the next eligible run; not that it has been ignored.

✅ Summary

• Target cadence: roughly every other Friday
• Dates can shift and reset based on actual run dates
• Supplier non-payment can delay release
• Audit pass status is required for eligibility
• Failed/outstanding audits pause payouts automatically
• One clear ticket beats multiple chasers