Knowledge Base
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Built by brokers, for brokers. We’ve packed 90% of the answers you’ll ever need right here; so tickets are only for the 10% that truly need human eyes. Check first, act fast, and keep the queue clean. ⚡ Self-serve smart. Ticket less. Close faster.
Recent Articles
⚡ BOS Pricing Tool — Broker Guide (Beta)
Status: BETA TESTING The BOS Pricing Tool is now live in beta. Access here: BOS PRICING TOOL It is designed to: Compare supplier pricebooks in one place Remove DNO / LDZ / exit zone errors Prevent quoting outside selling windows Reduce ...The UK Grid Live Dashboard – for BOS Brokers⚡
Do BOS provide market insight or timing advice? No. ? We do not provide ad-hoc opinions, forecasts, or “what do you think?” guidance. All market insight is provided once, centrally, and live via: ? UK Grid Live Broker Market Dashboard ?️ Desktop: ...⚡ Profile Class 01 / 02 – Pricing Rules (Read This Before Asking)
Short version (for speed readers) 01 / 02 meters are not supported for general pricing There is one exception: Smartest Energy If Smartest will take it, that is where the sale goes Minimum EAC rules still apply No loopholes. No retries. No “just ...⏱️ Pricebook Cut-Off Times & Validity
This article explains how pricebook cut-off times work when suppliers release new pricing, and when submissions can (and cannot) be accepted. It exists to remove ambiguity, prevent avoidable ticket noise, and set clear expectations around supplier ...🔢 Meter Readings – How Submissions Work
The Reality (Please Read First) Once a customer is registered with a supplier, they are automatically given access to an online account. This is: Standard industry practice An Ofgem requirement The default method for account management Paper billing ...
Announcement
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02/03/2026 : EXPERIAN ACCOUNT HAS BEEN LOCKED OUT BY AGENT RV. LOGGED TICKET TO UNLOCK. NO TIMEFRAME YET.
CONTRACT AUDIT REMINDER. If you have an open audit ticket, please respond promptly to avoid commission delays. Tears don't earn commissions!
CONTRACT AUDIT REMINDER. If you have an open audit ticket, please respond promptly to avoid commission delays. Tears don't earn commissions!