Knowledge Base
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Built by brokers, for brokers. We’ve packed 90% of the answers you’ll ever need right here; so tickets are only for the 10% that truly need human eyes. Check first, act fast, and keep the queue clean. ⚡ Self-serve smart. Ticket less. Close faster.
Recent Articles
🔌 LLF Mismatches – Why Your Quote Doesn’t Match the Bill
What’s Going On We are seeing an increasing number of cases where: The LLF on the customer’s bill does not match the LLF used for pricing Example: Bill shows H01, but correct current LLF is H03 ? This results in a different rate. This is not a ...🔌 Maxen Power Objections; Pre-Sale Requirements (Acquisitions Only)
Applies to: All brokers submitting acquisition sales via BOS Status: Live policy Effective from: Immediate ? Summary If the customer’s current supplier is Maxen Power, acquisition sales now require extra checks before submission. This is due to a ...💷 Commission Payments, Dates & Eligibility
We understand commission payments matter. This article explains how the payment cycle works, what can delay payments, and the most common reasons brokers ask before checking the basics. ? Payment Schedule Our target is to process commission payments ...⚡ BOS Pricing Tool — Broker Guide (Beta)
Status: BETA TESTING The BOS Pricing Tool is now live in beta. Access here: BOS PRICING TOOL It is designed to: Compare supplier pricebooks in one place Remove DNO / LDZ / exit zone errors Prevent quoting outside selling windows Reduce ...The UK Grid Live Dashboard – for BOS Brokers⚡
Do BOS provide market insight or timing advice? No. ? We do not provide ad-hoc opinions, forecasts, or “what do you think?” guidance. All market insight is provided once, centrally, and live via: ? UK Grid Live Broker Market Dashboard ?️ Desktop: ...
Announcement
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02/03/2026 : EXPERIAN ACCOUNT HAS BEEN LOCKED OUT BY AGENT RV. LOGGED TICKET TO UNLOCK. NO TIMEFRAME YET.
CONTRACT AUDIT REMINDER. If you have an open audit ticket, please respond promptly to avoid commission delays. Tears don't earn commissions!
CONTRACT AUDIT REMINDER. If you have an open audit ticket, please respond promptly to avoid commission delays. Tears don't earn commissions!