Knowledge Base
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Built by brokers, for brokers. We’ve packed 90% of the answers you’ll ever need right here; so tickets are only for the 10% that truly need human eyes. Check first, act fast, and keep the queue clean. ⚡ Self-serve smart. Ticket less. Close faster.
Recent Articles
🔌 LLF Mismatches – Why Your Quote Doesn’t Match the Bill
What’s Going On We are seeing an increasing number of cases where: The LLF on the customer’s bill does not match the LLF used for pricing Example: Bill shows H01, but correct current LLF is H03 ? This results in a different rate. This is not a ...🔌 Maxen Power Objections; Pre-Sale Requirements (Acquisitions Only)
Applies to: All brokers submitting acquisition sales via BOS Status: Live policy Effective from: Immediate ? Summary If the customer’s current supplier is Maxen Power, acquisition sales now require extra checks before submission. This is due to a ...💷 Commission Payments, Dates & Eligibility
We understand commission payments matter. This article explains how the payment cycle works, what can delay payments, and the most common reasons brokers ask before checking the basics. ? Payment Schedule Our target is to process commission payments ...⚡ BOS Pricing Tool — Broker Guide (Beta)
Status: BETA TESTING The BOS Pricing Tool is now live in beta. Access here: BOS PRICING TOOL It is designed to: Compare supplier pricebooks in one place Remove DNO / LDZ / exit zone errors Prevent quoting outside selling windows Reduce ...The UK Grid Live Dashboard – for BOS Brokers⚡
Do BOS provide market insight or timing advice? No. ? We do not provide ad-hoc opinions, forecasts, or “what do you think?” guidance. All market insight is provided once, centrally, and live via: ? UK Grid Live Broker Market Dashboard ?️ Desktop: ...
Announcement
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JULY AND AUGUST 2026 : We will be running reduced hours over the summer period. SLA times may increase.